A barely enough jam for my English Muffin GOOD MORNING!!! to you all! Yup, just enough jam to make it. It was a close one though!
What Would You Do Wednesday Ed-vise today. Cause it’s WEDNESDAY! And I do love Wednesdays!
A national magazine reads my blogs. I am convinced of it.
This month’s Safety and Health magazine has an article about dealing with hostile customers!
I talk about this all the time in What Would You Do Wednesday Ed-vise. It’s a great topic and a subject that I get plenty of employers call me about. Some actually do stuff; others, not so much.
Add to that, recent legislation is being introduced at the federal level about mandating schools conduct Active Shooter drills and Stranger Confrontation drills.
Guess what? These are actually very easy to do, have a low cost, AND provide a significant return on investment!
What do you need? The time and patience to do it.
You don’t need much as far as materials. People can do these mandated drills and dealing with rowdy customers all through the magic of Table Top Exercises! Simply come up with a scenario and walk it through.
This can also be done with actual customers or students in place. Just have a friend or loved one act as the stranger or act as the out of control customer. Then, deal with it. Too easy.
Plenty of kids in acting class that would probably welcome the opportunity to act the part of a “Karen.” If it gets recorded, make sure to get a cavate of some sort to say this was acting. Otherwise the “Karen” could end up in a lot of trouble. Especially on social media.
If your employees have drilled such scenarios, then, when they pop up, your employees are ready.
As an employee, bring it up. Especially if you are in the service business. If you deal in person with people, remember what was said in “Men in Black:” People are unpredictable and panicky. Ask your employer for the Workplace Violence Plan. If they don’t have one, then get one going.
Nobody should have to go to work afraid, let alone afraid of being attacked. Still, people are people so you must prepare. And the body doesn’t go where the mind hasn’t gone!
I’m just saying
That’s it for today. Take care of yourselves. Check in on each other and remember a lion won’t play golf…but a TIGER WOOD! HAHAHAHAHAHHA…roar!