A what a week GOOD MORNING!!! to you all! Yup, last week was in Florida for a bit then got hung up in Chicago missing a connecting flight but made it home for Newbie’s big 6th birthday! Six. Man! Oh…and…Number One Son standing in my kitchen this morning! SURPRISE ON ME!!!
Monday Musings Ed-vise today. Cause it’s MONDAY! So GET AFTER IT!
Enterprise Car Rental… your customer service in Miami, and overall, needs some help.
Rented a car at the Miami Airport. Really easy on-line.
Go to the rental car agency after a long walk from the gate (also a train ride). Get to the counter. Line was much shorter than Hertz for whatever reason. I’ve had real shitty service from Hertz so I was a bit confused on the “why” part.
Enterprise person was professional and spoke the scripted lines quickly. She then gave me my paperwork and directions: “three levels down and through the double doors. A person will meet you there.” No problem.
It was just as she instructed. Down three levels and a person met me at the sliding door. Now, here is where Enterprise can use some help.
The person pointed to a row of cars and said “you are eligible for any of those.”
Expecting he would follow me out, I walked up to the cars and picked one. The employee was nowhere to be found. Doors were unlocked so I put my stuff in the car. I couldn’t find the keys at first which left me a bit perplexed of how I was supposed to move this car.
I did the walk around, no employee. I checked the interior, no employee. I loaded my stuff, no employee. I then started looking around with the “I’m ready to leave” look about me. No employee.
I went back to the booth and found the employee. “I’m ready to check out.”
“OK” was the reply followed with “You can just take the car. Follow the exit signs out.”
That’s it.
Which had me Musing: How…exactly…would this person describe their job? I point to rows of cars for people? Hmmm…I don’t exactly think that’s what Enterprise really wants done.
Now, Miami International is confusing enough as is, let alone for a person never been from there. I don’t think it’s asking too much to provide a little bit of direction other than “follow the exit signs.” There must have been a thousand exit signs in the parking garage and arrows going all different directions. But, not for Enterprise, Miami.
I would not get too offended if the employee were to ask something like “do you know where you are going?” Or, “where are you headed? Do you have your navigation set up?” Or “do you need some directions?” It’s pretty simple to extend a bit of courtesy. Especially when they should KNOW people renting cars are USUALLY (like 99% of the time) from OUT OF TOWN!
But, that’s Miami for ya.
I’m just saying
That’s it for today. Be the person a stranger will do CPR on. Check in on each other and remember a camel with no humps is named…HUMP-FREE! HAHHAHAHAHAHAA…Get it!
Peace
Ed-vise 